Returns & Refunds policy

No-Nonsense Return Policy for Print-on-Demand

· Our print on demand products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

· However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue. There is no need to return the damaged product.

Digital Products

· All Sales Final: No refunds once downloaded, accessed, or license key is activated.

o Defective Files: Report within 24 hours with proof (e.g., screenshot) for replacement.

Services & Subscriptions

· Non-Refundable: Completed work (e.g., design services).

· Subscriptions: Cancel anytime; no refunds for partial periods.

No Exceptions

· Fraud Prevention: Abuse = banned purchases.

You can inform us of your decision by e-mail admin@masterpiecefactory.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

347 Jane Street Toronto Ontario M6S 3Z3

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail admin@masterpiecefactory.com